My Career
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This page covers a brief summary of my career along with a few highlights. Consider it a Resume equivalent. If you wish to read about my career in detail—a CV equivalent, please visit this page: My Career in detail.
Core Competencies
- End-to-end product design and development, from ideation to GTM.
- Participate in crafting long-term product vision, pricing, pre-sales, and marketing initiatives.
- Translate product vision and strategy into roadmaps, customer goals, GTM strategies, and feature specifications.
- Integrate AI into products through R&D initiatives.
- Own product backlog, conduct regular backlog grooming, create necessary artifacts, and deeply engage with tech in solution development.
- Collaborate with Operations, Implementation, and Communications for successful delivery.
- Define and track program health and success metrics.
- Identify and align digital initiatives across org with the product’s value propositions.
- Identify system constraints and potential risks, communicating them to leadership.
- Set up and maintain stakeholder feedback channels for continuous improvement.
- Engage multiple cross-sectional teams (within and outside the org) to deliver complex solutions.
- Establish tracking-and-reporting processes across product verticals for driving rapid insights.
- Quickly onboard to new concepts, product needs, and technology trends to support product initiatives.
- Run Proof of Concepts (POCs) to validate market fit and drive innovation.
- Conduct market research, competitor analysis, and manage stakeholder expectations effectively.
- Infuse product vision understanding by driving awareness and brainstorming initiatives.
HGS Digital, Product Owner
HGS Agent-X
More details
2022 - Present, Bengaluru
What is HGS Agent-X
A comprehensive AI-powered cloud-based cognitive accelerators kit that enables enterprises to quickly deploy scalable & flexible contact centers.
Highlights
- Led the development and launch of Agent X, generating an estimated annual revenue of $7.5M.
- Secured $2.6 million in efficiency gains through strategic synergistic deployments.
- Significantly enhanced industry KPIs, including CSAT, NPS, Adoption rate, etc.
- Led AI integration initiatives including Smart Knowledge Base, Automated Quality Assurance, AI Speech Analytics, LLM-powered Customer profiles, etc.
- Managed product lifecycle from ideation to release, ensuring timely delivery and adherence to quality standards.
- Participated in crafting long-term product vision & strategy. Translated them into achievable roadmaps & requirements.
- Collaborated with business excellence, pricing, pre-sales, marketing, operations, implementation, communications, and sales teams to drive growth.
- Conducted in-depth market research, competitor analysis, and user feedback sessions to uncover and address customer needs and pain points.
- Leveraged data analytics tools to monitor product performance, identify trends, and implement data-driven enhancements.
- Presented product updates and strategies to senior leadership, securing buy-in and additional resources for product initiatives.
Personal Recognition: Ignite Award for Collaboration, Quarterly Award for Q3 FY23-24
Product Recognition: Most Innovative Product of the Year, BTOES Customer Experience Excellence, Bronze Stevie Award for Technology Innovation, BAFB Product of the Year
Altimetrik, Product Owner
FIS Automate Next - HCBPM (Human Centric Business Process Management)
2021 - 2022, Bengaluru
What is FIS HCBPM
Build multiple interconnected applications to convert existing manual processes into fully automated web applications.
Recognition: Rise and Shine (within first 6 months)
Dayforce, Product Owner
Human Capital Management (HCM) 2020 - 2021, Bengaluru
What is HCM
A comprehensive human capital management solutions toolkit that transforms HR from a task-based function into a strategic partner.
Recognition: Delighter of the Month (within first 6 months), Team of the Quarter
Accenture, Senior Business Analyst & Acting Scrum Master
Cisco Next Generation Commitment Compliance and Revenue Manager (NGCCRM)
2017 - 2020, Bengaluru
What is Cisco NGCCRM
NGCCRM (Next Generation Commitment Compliance and Revenue Manager) is a revenue management system offered by Cisco to manage all Non-Standard order revenues.
Recognition: Ace Award for exceptional performance, MyXperience Award
Accenture, Business Analyst
Cisco Visitor Management System (VMS)
2016 - 2017, Bengaluru
What is Cisco VMS?
Visitor Management System (VMS) is a solution offered by Cisco (web and mobile) to handle visitors on any of its premises across the globe.
Recognition: APEX Award for excellence in delivery
Accenture, Business Analyst
Cisco Global Shipping Application (GSA)
2015 - 2016, Bengaluru
What is Cisco GSA?
Cisco Global Shipping Application (GSA) is a solution offered by Cisco (web and mobile) to ship any non-production shipments domestically or internationally.
Conceptohub Solutions, Co-Founder
2013 - 2015, Bhubaneswar
What is Conceptohub?
- A platform that connects students from different colleges and provides them hand-written trustworthy best quality notes for free.
- Peak reach of 25,000+ users during 2014-15 end semester examinations.
- Other services and features included a forum for discussion, social media presence, offline events, articles, and guest lectures.